At Sanabil Foundation, we believe your personal data is an ‘Amanah’ (Trust) – similar to your donations – and therefore we are committed to protecting it and being open and transparent about how we store and use your personal information.
Who We Are?
Sanabil Foundation is a US registered Charity which aims to alleviate the suffering of the least fortunate within Bangladesh & USA. As well as responding to emergencies, Sanabil Foundation promotes sustainable economic and social development by working with local communities from all background regardless of religion, race or gender.
Lawful bases for collecting your data
Under article 6 of General Data Protection Regulation (GDPR), there are six lawful grounds for processing data, of which the following are more relevant to Sanabil Foundation’s activities:
Consent: where an individual has given us clear consent to process personal data e.g. when we have obtained your consent to contact you by email, phone or SMS.
Contract: the processing is necessary for a contract we have with an individual e.g. contracts of employment we have staff or in some cases contractual arrangements with volunteers.
Legal obligation: the processing is necessary for us to comply with the law e.g. we are legally required to hold donor transaction details for Gift Aid and accounting/tax purposes.
How do we obtain your personal Information?
Personal Information is collected from you when interacting with Sanabil Foundation, for example this could be when you:
Support our work by donating
Inform us of your fundraising activities
Make an enquiry
Request information from our support team regarding our projects or your sponsored projects
Share your feedback
Make a complaint
Sign up for an event
Register as a volunteer
Contact us or become involved with us in any other way not listed above
Information from third parties
We may also receive information about you from third parties if you have given them permission to share this information and indicated that you wish to support Sanabil Foundation, for example, if you set up a fundraising page with ourselves through Woo-commerce.
What information do we collect?
When you communicate with us we may collect ‘personal information’. This may include your name, address, email address, telephone numbers, bank account details and whether or not you are a US tax paye.
Other personal details may be collected, based on the services sought from Sanabil Foundation.
Sensitive Personal Information
Data protection law recognises that certain categories of personal information as being more sensitive. They are referred as ‘sensitive personal data’ and under GDPR they are known as ‘special categories of personal information’ and covers racial and ethnic information, political opinions, religious beliefs or philosophical beliefs, trade union membership, genetic data and biometric data, health information.
Sanabil Foundation does not collect sensitive personal data concerning our supporters unless it is deemed necessary to do so. Before collecting any sensitive personal information about you, we will make it clear what information we are collecting and why we need it.
All sensitive personal data is stored on a secure database, to which only a limited number of relevant staff have access. It is deleted when no longer relevant, is never shared with third parties, and is available to you at any point should you wish to see it.
How do we use your information?
We mainly will use your information for the following purposes:
Providing you information about our activities and services
Keeping you updated of our fundraising campaigns and events
Responding to your enquiries and complaints
Providing you with services, products or information you have requested, like water well feedback reports
Processing your donations
Sending you a receipt to confirm your donation (unless requested otherwise)
Processing Gift Aid donations
Process a volunteering application
Complying with our legal obligations, policies and procedures
We may aggregate and anonymise personal information so that it can no longer be linked to any particular person in order for us to protect your personal identity. This anonymised data can be used for a variety of purposes (such as recruiting new supporters) or to identify trends or patterns within our existing supporter base. This data helps inform our actions and improve our campaigns, products, services and materials.
Who do we share your information with?
We will not sell your details to any third parties, but we may sometimes share your information with our trusted service providers who are authorized to act on our behalf and partner organisations who work on our behalf, or whom we work with in partnership to deliver our projects. We may also use companies to deliver services and process your data on our behalf, including the delivery of postal mail, sending emails and text messages, processing card details and analyzing stakeholder trends to assist us in offering better services to our supporters.
These ‘data processors’ will only act under our instruction and are subject to pre-contract scrutiny and contractual obligations containing strict data protection agreements, on the conditions of confidentiality and security. Only limited information is shared with them, in order for them to deliver their services. We do not allow these organisations to use your data for their own purposes or disclose it to other third parties without our consent and we will take all reasonable care to ensure that they keep your data secure.
We will also comply with legal requests where disclosure is required or permitted by law (for example to government bodies for tax purposes or law enforcement agencies for the prevention and detection of crime, subject to such bodies providing us with a relevant and lawful request in writing).
How do we protect your information?
We ensure that there are appropriate technical controls in place to protect your personal details. For example, our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.
We use external companies to collect or process personal data on our behalf (such as Stripe). We do comprehensive checks on these companies before we work with them, especially regarding how they manage the personal data they collect on our behalf or have access to.
Despite all of our precautions, no data transmission over the internet can be guaranteed to be 100% secure. So, while we strive to protect your personal information using strict procedures and security features to prevent unauthorised access, we cannot guarantee the security of any information you disclose to us online, and you must understand that you do so at your own risk. However, any payment card details (such as credit or debit cards) we receive through our website are passed securely to our payment processing providers who meet the required Payment Card Industry (PCI) Security Standards. We do not store your credit or debit card details at all following the completion of your transaction. All card details are securely destroyed once the payment or donation has been processed.
Accessing and updating your personal information
You can request access to any information we hold about you by contacting our support team at Sanabil Foundation.
Your personal preferences and keeping your data accurate is of utmost importance to us. If at any stage you do not want to hear from us or want to update your details you can write, email or call us on the contact details shared above.
Any email we send you will contain information about how to unsubscribe from email marketing communications. During any phone conversation you have with us, please feel free to let us know how you prefer to be contacted.